Cancellation & Refund Policy | ProCounselProCounsel – College Admissions, Counseling & Exam Prep
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Cancellation & Refund Policy

Last Updated: 5th November, 2025

ProCounsel - A product of CATALYSTAI TECHNOLOGY PRIVATE LIMITED

At ProCounsel, we are committed to providing quality education counseling services. This Cancellation & Refund Policy outlines the terms and conditions under which cancellations and refunds are processed for ProCoins purchases and counselor subscriptions.

How to Request a Refund

To request a cancellation or refund, please send an email to:

support@procounsel.co.in

Please include the following information in your email:

  • Your registered name and email address
  • Screenshot of the payment/transaction
  • Order ID or Transaction ID
  • Detailed reason for requesting the refund
  • Date of purchase

1. ProCoins Purchase

1.1 Non-Refundable Policy

ProCoins purchases are generally non-refundable. Once you have successfully purchased ProCoins through our payment gateway (Razorpay), the transaction is considered final.

1.2 Exceptions for Refunds

We may consider refund requests in the following exceptional cases:

Technical Error

ProCoins were deducted from your account but did not reflect in your wallet due to a technical glitch.

Double Charge

Your payment was processed multiple times for a single transaction.

Unauthorized Transaction

The payment was made without your authorization (subject to verification).

2. Counselor Subscription Cancellation

2.1 Cancellation Policy

If you have subscribed to a counselor using your ProCoins and wish to cancel:

Cancellations must be requested within 24 hours of subscription and before any counseling session or interaction with the counselor has taken place.

2.2 Refund Eligibility for Subscriptions

Eligible for Refund

No counseling session has been conducted and cancellation requested within 24 hours. ProCoins will be credited back to your wallet.

Not Eligible for Refund

Any counseling session, chat, or appointment has been conducted. The subscription fee is non-refundable after service utilization.

3. Refund Processing

Processing Time

Once your refund request is approved, it will be processed within 7-10 business days. The refund will be credited to the original payment method used during the transaction.

3.1 Refund Methods

  • Credit/Debit Cards: Refunds will be processed back to the original card. It may take 5-7 working days to reflect in your account depending on your bank.
  • UPI/Net Banking: Refunds will be credited to your linked bank account within 3-5 working days.
  • Wallet Refunds: For subscription cancellations, ProCoins will be credited back to your ProCounsel wallet instantly upon approval.

4. Service Quality Disputes

If you are dissatisfied with the quality of counseling services provided, please report your concerns to us at support@procounsel.co.in. We will:

  • Review your complaint and the counselor's service records
  • Mediate between you and the counselor if necessary
  • Take appropriate action, including issuing warnings to the counselor or providing a partial/full refund in exceptional cases

Note: Refunds for service quality issues are granted at the sole discretion of ProCounsel management and are evaluated on a case-by-case basis.

5. No Refund Scenarios

Refunds will NOT be provided in the following cases:

You have utilized the counseling services (chat, call, appointment)

You change your mind after the 24-hour cancellation window

You provided incorrect information during the purchase or subscription

You violate ProCounsel's Terms of Service or engage in fraudulent activities

The counselor's advice did not meet your personal expectations (subjective dissatisfaction)

6. Contact Information

For any questions, concerns, or to initiate a cancellation/refund request, please reach out to us:

Company

CATALYSTAI TECHNOLOGY PRIVATE LIMITED

7. Changes to This Policy

ProCounsel reserves the right to modify or update this Cancellation & Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our refund practices.

By using ProCounsel and making purchases on our platform, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.